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How cricmatch360 Handles Your Personal Data

Your account on cricmatch360.co comes with a clear set of data rights — you can see what we hold, ask us to correct it, or request its removal…

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cricmatch360 How cricmatch360 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern, our privacy team is reachable through…

Email the Privacy Team Write to our dedicated privacy address at [email protected]. Include your registered account email so we can locate your data records quickly and respond with the right detail.
Live Chat on Site Open the live chat widget at cricmatch360.co and select the Privacy or Data query category. Our agents are available around the clock to log and escalate your request on the spot.
Formal Written Request For formal data-access or deletion requests, use the secure form in your account dashboard under Settings > Privacy. Submissions through that form carry a verified timestamp for your records.
HOW WE PROTECT YOUR ACCOUNT

Open Your Account Knowing These Protections Apply

Every account on cricmatch360.co is protected by layered security measures and a data-handling framework that limits access to your information to only those systems and people who need it.

Data We Collect

We collect your name, email, phone number, and payment identifiers such as UPI IDs when you open an account. We also record game session logs and device identifiers to maintain service integrity and prevent fraud.

Cookie Policy

Our site uses functional cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing core account access.

Account Security Measures

Passwords are stored as salted hashes — we never hold them in plain text. Two-factor authentication is available on your account settings page, and any login from an unrecognised device triggers an email verification step.

Data Retention

We keep account data for as long as your account is active and for a defined period afterward as required by applicable law. Transaction records tied to UPI, Paytm, or PhonePe payments are retained for the period mandated by financial regulations.

Your Right to Request Changes

You may ask us to correct inaccurate data, update your contact details, or delete your account entirely. Requests submitted via the privacy form in your dashboard are processed within 14 working days and confirmed by email.

Who to Contact for Privacy Matters

Our designated Data Protection contact can be reached at [email protected]. For escalations, you may reference your ticket number and request supervisor review. We document every step for your peace of mind.

Browse Common Privacy Policy Questions

The questions below cover the data rights that come with your cricmatch360 account — from what we store to how you get it removed. If your question is not listed here, the privacy team at [email protected] will address it directly.

We collect your name, email address, phone number, and the payment identifiers you provide — such as your UPI ID or Paytm-linked number. Device data and session logs are also recorded to secure your account and prevent unauthorised access.

Payment identifiers are encrypted at rest and in transit. We do not store full card or bank account numbers. UPI and PhonePe transaction references are retained only for the period required under applicable financial regulations, then securely deleted.

Yes. Submit a data-access request through the Privacy section in your account dashboard or email [email protected]. We will compile and send you a copy of your data within 14 working days of verifying your identity.

Use the account-deletion option in your dashboard settings or send a written request to our privacy email. Once identity is confirmed, we delete active data within 14 working days. Certain records may be retained longer where law requires it.

We share data only with processors essential to running your account — such as the payment gateways that handle UPI and Paytm flows. We do not sell your data. All third-party processors sign data-processing agreements with us before receiving any information.

Log in to your account, go to Settings, and edit your profile details directly. If a field is locked for security reasons, contact [email protected] with your correction request and we will update it after identity verification.

We use functional cookies for session management and analytics cookies to measure page performance. A cookie-preference panel is available in your browser settings. Turning off analytics cookies does not affect your ability to log in or make deposits.

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